Commune Privacy Policy

I. Introduction

Commune is a customer analytics platform that transforms qualitative data into actionable insights. We believe in the importance of user privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our website, mobile app, and services.

II. Information We Collect

Personal Information: When you sign up for a Commune account, we collect the following personal information:

• Email address
• Name
• Profile picture (optional)
• Company name
• Company description

Device Information: We automatically collect certain information about the device you use to access our platform, such as:

• Device type and operating system
• Browser information
• IP address
• Time zone settings

Usage Data: We collect information about how you use our platform, such as:

• Pages visited
• Features used
• Interactions with content
• Search queries

We use Mixpanel, a third-party analytics service, to collect and analyze this data.

III. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services
• To offer customer support
• To analyze how users interact with our platform
• To send you updates and information about our services (with your consent)

We do not sell or share your personal information with third parties for marketing or advertising purposes.

IV. Data Retention

We store your personal information for as long as your account is active or as needed to provide you with services. You can delete your account and personal information at any time.

We store usage data for longer periods for analytics purposes, but we remove personally identifiable information (PII) before using it for analytics.

V. User Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to your personal information.
• Rectification: You can request us to correct inaccurate or incomplete personal information.
• Erasure: You can request us to erase your personal information.

You can exercise your rights by contacting us at team@commune.cx.

VI. Security

We take steps to protect your information from unauthorized access, use, disclosure, alteration, or destruction. We use industry-standard security measures, including encryption and access controls. However, no method of transmission or electronic storage is 100% secure.

VII. Third-Party Links and Services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

VIII. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy regularly for any changes.

IX. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

team@commune.cx

X. Additional Notes

• This Privacy Policy is intended to be easy to understand, but if you have any questions, please don't hesitate to contact us.
• We encourage you to review this Privacy Policy regularly so that you are aware of any changes.
• You can always choose to stop using our platform if you do not agree with this Privacy Policy.